Refund policy

At FlushBrush, we want you to shop with confidence. If there is an issue with your order, we’re here to help in accordance with the Consumer Protection Act of South Africa.

 

 

Returns

Customers may request a return within 7 days of receiving their order if the item is:

  • Damaged on arrival

  • Defective or faulty

  • Incorrect item received

To qualify for a return, the product must:

  • Be unused and in its original packaging

  • Include all included components and accessories

  • Be returned in a resellable condition

 

 

Non-Returnable Items

For hygiene reasons, we cannot accept returns on:

  • Used products

  • Opened or used disposable cleaning heads

  • Products damaged due to misuse or improper handling

 

 

Refunds

Once your return has been received and inspected, we will notify you of the outcome.

If approved:

  • Refunds will be processed to your original payment method within 5–10 business days

Shipping fees are non-refundable unless the item arrived damaged, defective, or incorrect.

 

 

Damaged or Incorrect Orders

If your order arrives damaged or incorrect, please contact us within 48 hours of delivery with:

  • Your order number

  • Photos of the product and packaging

We will arrange a replacement or refund where applicable.

 

 

Exchanges

We currently only replace items if they are defective, damaged, or incorrect upon arrival.

 

 

Return Shipping

Customers are responsible for return shipping costs unless:

  • The wrong item was sent

  • The item arrived damaged or defective

 

 

Contact Us

For any return or refund queries, please contact us at:

📧 support.flushbrush@gmail.com