Shipping policy

Shipping Policy – FlushBrush

1. Overview

FlushBrush uses Aramex Door-to-Door courier services to deliver orders safely and efficiently across South Africa.

All shipments are handled in accordance with the Consumer Protection Act 68 of 2008 (CPA) and relevant South African e-commerce regulations.

By placing an order, you agree to the terms outlined in this Shipping Policy.

 

 

2. Order Processing Time

  • Orders are processed within 1–3 business days after payment confirmation.

  • Orders are not processed on weekends or public holidays.

  • During high order volumes or promotional periods, processing times may be slightly extended. Customers will be notified if delays occur.

 

 

3. Shipping Method

We exclusively use:

Aramex Door-to-Door (South Africa)

This service includes:

  • Collection from our dispatch point

  • Secure courier handling

  • Delivery directly to your provided address

  • Tracking number for real-time updates

 

 

4. Delivery Timeframes

Estimated delivery times via Aramex:

  • Major city areas (Johannesburg, Pretoria, Cape Town, Durban, etc.): 2–4 business days after dispatch

  • Outlying / rural areas: 3–6 business days after dispatch

Delivery times are estimates only and may vary due to courier delays, weather conditions, or operational disruptions beyond our control.

 

 

5. Shipping Costs

  • Shipping fees are calculated at checkout based on Aramex rates and delivery location.

  • Any free shipping promotions will be clearly displayed on the website during promotional periods.

 

 

6. Order Tracking

Once your order has been dispatched via Aramex:

  • You will receive a tracking number via email or WhatsApp

  • You can track your parcel directly through the Aramex tracking system

 

 

7. Delivery Address Responsibility

Customers are responsible for ensuring that all delivery details provided are accurate and complete.

We are not liable for:

  • Delays caused by incorrect or incomplete addresses

  • Failed deliveries due to customer input errors

  • Additional courier fees for re-delivery caused by incorrect information

 

 

8. Delayed or Undelivered Orders

If your order is delayed beyond the estimated timeframe:

  • Please contact us so we can follow up with Aramex on your behalf

  • We will assist in tracking and resolving the issue as quickly as possible

In accordance with South African consumer protection laws, we will take reasonable steps to ensure delivery is completed or provide a suitable resolution where necessary.

 

 

9. Damaged or Lost Parcels

If your order arrives damaged or is suspected lost:

  • You must notify us within 48 hours of delivery or expected delivery date

  • We will lodge an investigation with Aramex

Depending on the outcome, we may offer:

  • Replacement of the product

  • Refund (if applicable under CPA guidelines)

 

 

10. Risk & Ownership

Ownership and risk transfer to the customer once the parcel has been successfully delivered to the provided address and signed for (if required by Aramex).

 

 

11. Legal Compliance

This Shipping Policy complies with:

  • Consumer Protection Act 68 of 2008 (South Africa)

  • Electronic Communications and Transactions Act (ECTA)

  • Protection of Personal Information Act (POPIA), where applicable

 

 

12. Contact Information

For any shipping-related queries:

Email: support.flushbrush@gmail.com